Privacy Policy

Introduction

At monsterstown.com, we take your privacy seriously. This Privacy Policy outlines how we collect, use, share and process your personal data when you interact with our website and services.

Collection and Use of Personal Data

"Personal data" refers to information that can identify you directly or indirectly. This includes data such as your name, contact information, payment details, and usage data. Anonymous or aggregated data that cannot be used to identify you is not considered personal data.

Safety and Security Commitment

We follow principles of legality, fairness and transparency, and aim to process only necessary data for specific purposes. We implement both technical and organisational measures to ensure your data is protected. Personal data may be used to verify accounts and activities, detect and prevent fraud, and investigate any misuse of our services in accordance with our Terms and Policies. This use is based on our legitimate interest in maintaining service integrity and safety.

Types of Data We Collect

Data you provide to us: When you interact with Monsters Town (e.g. by creating an account, making a purchase, using chat or customer support), we collect data such as your name, email address, phone number, billing and delivery addresses, and payment details including your card information and other authentication data.

Data we collect automatically: When you use our services, we may automatically collect technical data such as your device type, operating system, browser type, IP address, and unique device identifiers. We may also collect information about how you use our services, including location data where available (e.g. via GPS or IP address) to enhance functionality and personalise the experience.

How We Use Your Personal Data

We use your data to:

Provide and improve our services: This includes processing your transactions, delivering products, and offering customer support. We may use data for analysis, research, auditing, or to improve features and usability. If you participate in any competitions or promotions, we use the relevant data to administer those programmes. Some of these may include specific terms with further details.

Communicate with you: With your consent, we may send promotional emails or product updates. You can unsubscribe at any time by contacting us. We may also contact you about your account, purchases, or service-related matters.

Personalised experiences and marketing: Subject to your express consent, we may share your data with trusted third-party partners who offer related products or services. We may use your data to tailor marketing content, measure the effectiveness of our campaigns, or personalise your experience on our website and third-party platforms.

Withdrawing Consent

You have the right to withdraw your consent at any time for any use of your data that requires it. Please contact us to update your preferences.

Cookies and Similar Technologies

We use cookies and similar technologies to store and retrieve information on your browser or device. These technologies help us remember your preferences, personalise content, and analyse site usage. Cookies are small text files placed on your device to store data, including identifiers associated with your device. By continuing to use our site, you consent to our use of cookies unless you disable them via your browser settings.

For more information on how we use cookies, please refer to our Cookie Policy.

Contact

If you have questions about this Privacy Policy or how your data is handled, please contact us at: contact@monsterstown.com